Contact us

213-743-9200

CS@archipelago-usa.com

Return Policy:

If for some reason you are not satisfied with your purchase, we are happy to accept returns on UNOPENED AND UNUSED items only, within 14 days of the delivery date of your order. For sanitary reasons, we are not able to accept returns on opened, used or sampled items. Due to the special and limited nature of this sale, we are unable to offer exchanges for different or additional items.

RETURNS

To initiate a return, please email CS@archipelago-usa.com with the following information:

  • Customer name
  • Order Number
  • Item(s) to be returned
  • Reason for return

An Archipelago customer service associate will respond with a Return Authorization Number and address to where the merchandise may be returned. To prevent damages in transit, please ship the item(s) back in the original packaging including the Return Authorization Number and the original Packaging Slip. Once the item(s) is received in an unopened and saleable condition, a refund in the original form of payment will be issued. Customers are responsible for return shipping costs through the carrier of their choice. Original shipping costs will not be refunded.

DAMAGES / MIS-SHIPMENTS

In the case that your item(s) arrived damaged or was incorrectly shipped, please email CS@archipelago-usa.com with the following information within 14 days of the delivery date of your order:

  • Customer name
  • Order Number
  • Photo of damaged item(s)
  • Description of item(s) missing, incorrect, or damaged

Archipelago will respond with a Return Authorization Number and return shipping label listing the address to where the merchandise should be returned (if applicable). To prevent damages in transit, please ship the item(s) back in the original packaging including the Return Authorization Number and the original Packaging Slip. Once the item(s) is received, a refund in the original form of payment will be issued. For damages and mis-ships, customers will not be responsible for any return shipping costs.

We are unable to ship to PO Boxes for this sale. Any order that is placed to a PO Box will be canceled and refunded.
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Backorders will ship in 28 days.
Return Policy

If for some reason you are not satisfied with your purchase, we are happy to accept returns on UNOPENED AND UNUSED items only, within 14 days of the delivery date of your order. For sanitary reasons, we are not able to accept returns on opened, used or sampled items. Due to the special and limited nature of this sale, we are unable to offer exchanges for different or additional items.

RETURNS

To initiate a return, please email CS@archipelago-usa.com with the following information:

An Archipelago customer service associate will respond with a Return Authorization Number and address to where the merchandise may be returned. To prevent damages in transit, please ship the item(s) back in the original packaging including the Return Authorization Number and the original Packaging Slip. Once the item(s) is received in an unopened and saleable condition, a refund in the original form of payment will be issued. Customers are responsible for return shipping costs through the carrier of their choice. Original shipping costs will not be refunded.

DAMAGES / MIS-SHIPMENTS

In the case that your item(s) arrived damaged or was incorrectly shipped, please email CS@archipelago-usa.com with the following information within 14 days of the delivery date of your order:

Archipelago will respond with a Return Authorization Number and return shipping label listing the address to where the merchandise should be returned (if applicable). To prevent damages in transit, please ship the item(s) back in the original packaging including the Return Authorization Number and the original Packaging Slip. Once the item(s) is received, a refund in the original form of payment will be issued. For damages and mis-ships, customers will not be responsible for any return shipping costs.